Monitor-Coach-Improve
help agents perform at maximum ability.
Management Overview
Tools to monitor your operations and train your agents
The need for Quality Management tools is not a new concept. Good QM is the cornerstone of a well run contact center. Quality drives customer satisfaction, which leads to customer loyalty and higher ROIs and profits.
Aheeva’s QM is a proven platform that enables a short feedback loop so that your management team can ensure that agents have the necessary skills, the attitude and the motivation to meet you organization’s objectives.
Features
Empower managers with actionable operational results in real-time
Features
Our clients are able to increase end-user productivity without sacrificing usability.
Stop wasting time and money on technology. Let’s get started