A customizable solution
The Aheeva Inbound solution delivers client bliss
We live in the age of the customer, where good service is more vital than ever. Aheeva reduces processing times by intelligently connecting your clients with the most qualified agent, empowering you to deliver customer experiences that create loyalty and exceed expectations.
- Quickly create personalized customer journeys with our Visual IVR builder that you can easily modify.
- All the tools to monitor your operations in with real-time precision and the power of historical statistics.
- Data from various sources delivered to your agents so they can efficiently make sales and “deliver customer bliss”.
The Aheeva Visual IVR allows you to quickly create customized customer journeys. Build simple or complex menus.
AQD is a highly configurable feature that allows multiple distribution methods to quickly and efficiently route calls.
Aheeva offers both real-time and historical reporting. Real-time analytics allow monitor.
Ensuring superior service is the foundation of providing a good customer experience.
When hold times get long, “Virtual on Hold” gives the caller the choice to get a call back when he or is the next client in the queue.
Our Best Features
Visual IVR Builder
AQD with “Smart Delivery”
Business Hours Routing
Assign Call Priorities
“Agent Anywhere” Capabilities
Wait Time Annoucement
Estimated Wait Times
Virtual Hold – Client Callback
Real-Time & Historical Reports
Post Call QA & Auditing
Extensive Administration Tools
Integrate 3rd Parties
Our visual editor makes it easy to design and maintain IVRs
Aheeva’s visual IVR enables you to offer your customers a personalized greeting and route them to the right agent. Customers navigate the vocal menus that collect information and allow them to specify their request or direct their call to the agent who is the most qualified to meet their needs.
Our IVRs permit self-service, enable segmentation through interactive exchanges and make it easy to deliver high-quality customer service.